FAQs
SHIPPING
All orders we make every effort to process and ship your order within 48 hours (excluding weekends & holidays). During a SALE EVENT, shipping may take a few days longer than normal; please know we want to ship it out as fast you want to receive it!!!
- Gildas lebuhe is not responsible for delays in shipping once it's left our facility.
- Gildas lebuhe is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order.
- Gildas lebuhe is not responsible for orders marked 'Delivered' by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package. We will provide a tracking number that is given to us by USPS.
SIZING
| Extended Sizes: | Shoulder To Shoulder | Top Center To Bottom | Under Arms Across | Across The Bottom |
| 4X - (26-28) | 18.5 | 37 | 25 | 44.5 |
| 5X - (30-32) | 19 | 39 | 26 | 46 |
| 6X - (34-36) | 19.5 | 41 | 27 | 47.5 |
FREQUENTLY ASKED QUESTIONS
Q: How do I create an account?
A: While on our website, you click the tab on the upper right that says “login or Create an Account”
Q: How do I place an order?
A: Visit our website www.madelinegerigpottery.com and whenever you find an item that you want to purchase, click your size, then add to cart. When you are finished click the shopping cart on the right side of the screen. The items you have added to your cart will appear there.
Q: How do I know if my order went through?
A: Whenever the payment has been accepted for your order, you will receive a confirmation e-mail (or a message in your facebook messenger if you selected that option.)
Q: How long does it take to receive my order?
A: On average, most of our customers receive their orders within 2-3 business days after processing.
Q: What are the shipping costs?
A: We currently offer FREE SHIPPING on order over $75! (Continental US Only), Express 1-2 day shipping is available. The post office charges a flat rate of 30.00 for the first item and additional 5.00 for each item.
Q: Can I cancel or make changes to my order?
A: We do allow customers to make changes to their orders upon request by calling our store; However, No cancellations on orders allowed.
Q: Can I backorder an item that is out of stock?
A: We do not offer customers the option to backorder out of stock items; however, we have added an “In-Stock Reminder” feature that allows customers to get notifications when the item is back in-stock.
Q: Do you hold items?
A: Because all of our inventory is available for purchase online, we are unable to hold items.
Q: Do you have a catalog?
A: We do not have a catalog due to the fact that we receive new items daily, therefore our inventory is constantly changing.
Q: Are your items true to size?
A: Yes. Our items do run true to size. (In the event that we receive something that we feel runs small we will add it to the description.)
Q: Do you sell Extended Plus Sizes?
A: Yes, we have added a tab on our website for Extended Plus, We offer 4X, 5X, and 6X clothing. We have been working on increasing our extended size inventory.
Q: How can I search only my size?
A: Whenever you select a tab (For example: Tops) it will say “All Sizes” There is a drop down box beside it for customers to select a specific size.
Q: What is material content?
A: The material content of every item is shown whenever you click on the item to view it underneath the “Add to Cart” button.
Q: What is your return policy?
A: No refunds. Customers have 30 days from the delivery date to return the items back to our warehouse. We only offer exchanges. No exchanges of sale items.
Q: How do I return a damaged item and am I responsible for return shipping costs?
A: If a customer receives a damaged item, she is required to send us a photo of the damaged item so that it can be inspected. If the damage is determined to be preexisting, we will send the customer a prepaid label. Customers are not responsible for shipping costs.
Q: Are prices the same online as they are in-store?
A: Yes, the inventory is the same for both of our stores.
Q: Why should I sign up and become a member?
A: When customers sign up to become members, They receive rewards points and are then eligible to get coupons. Click our “Earn Points Now” tab to learn more.
Q: What are the benefits of downloading the App?
A: Customers will receive all of our notifications and when popular items come back in.
Q: What are Rewards Points and How are they redeemed?
A: Rewards Points are one of the many ways that we give back to our customers, it’s our way of saying thank you for shopping with us. For every 1.00 a customer spends with us, we award 2 points, When customers reach 500 points they are eligible for coupons. As the points increase, the value of the coupons increase.
Q: How do I apply my gift card to my purchase?
A: Customers will receive an electronic gift card via E-mail. Copy and Paste your code into the space provided on the right side of the screen at checkout.
How does Sezzle Work?
It is very simple to use Sezzle.
- Select Sezzle as your payment method at checkout.
- Follow the instructions once directed to Sezzle’s platform.
- You order will ship according to our standard shipping times.
- Sezzle splits your purchase into 4 payments, automatically deducted from bank account every two weeks.
For more info and Sezzle’s User Agreement please visit their site here
Returning a Sezzle Order?
An order made with Sezzle can be returned according to our return policy, and you will be issued store credit. Please note your personal agreement with Sezzle will still stand and you will continue to pay any scheduled repayments and/or late fees.
Why Did My Sezzle Item/Order Get Cancelled?
If you are checking out with Sezzle there may be a processing delay that can result in the possibility of an item becoming sold out if multiple people are checking out simultaneously. If another customer checks out at the same time using another payment method, these orders will take priority. Even though it shows you purchased the item, the item may need to be cancelled.
HOW TO ORDER WITH COMMENT SOLD
1. Follow the instructions in each post or video for how purchase items. You will always need to comment on the post with SOLD....
For example comment:
SOLD SS123
If size is required it will need to be added after the SS123 including a space.
For example comment:
SOLD SS123 small
If size and color is required it will need to be added after the SS123 including a space.
For example comment:
SOLD SS123 small blue
You do not need to pre-register for your comment to work. You will just need to :
2. Visit here to register for an account and access your shopping cart.
https://madelinegerigpottery.commentsold.com/account
Carts expire 3 hours after comment is posted.
3. Items go in order of comments and inventory availability.
**Note there can be delays with browsers resulting in a lag in viewing comments.
If you miss out follow the instructions for Waitlisting!
WAITLISTING
If you miss out on item and are not the first to comment, you will be added to the waitlist!
WHAT IS WAITLIST AUTHORIZATION?
How it works:
When you are waitlisted, you can access the item in the waitlist tab and choose to, "Be first on the waitlist". When you choose to authorize a card, you are giving CommentSold permission to charge your card and create an order if the item comes back in stock. CommentSold does not charge the card before this time.
How do you get to the top of the waitlist?!
Once you've been notified your item is waitlist, access your waitlist tab in your account.
Select, "Click here to be first on the waitlist"
Select your payment method for authorization
CAN I RETURN AN ITEM PURCHASED VIA COMMENT SOLD?
All CommentSold purchases are final sale. The term "Final Sale" means an item can not be returned or exchanged.
CAN I USE A GIFT CARD OR COUPON?
Giftcards can not be used on CommentSold and coupons can not be applied to orders.
WHY DID MY COMMENT SOLD ITEM/ORDER GET CANCELLED?
If you are checking out through Comment Sold there may be a system delay that can result in the possibility of an item becoming sold out. Even though it shows you purchased the item, the item may need to be cancelled.
